We offer exchanges for all full price bikinis received back to us within 14 days of the delivery date in their original condition.
By original condition we mean clean (and unwashed), unworn, unsoiled and unused merchandise with sanitary stickers (applicable to all bottoms pieces) and original hang tags attached. Exchanges not abiding by this policy will be returned to the sender.
All shipping and handling charges are non-refundable. Postage costs for exchanging or returning items are not covered by TOCO SWIM and are the responsibility of the customer.
Please email firstname.lastname@example.org for our postal address and your exchange number.
We are a new brand and we’re striving to provide the ultimate quality for your bikinis. If you have any problems or concerns regarding items delivered to you by Us, or about our returns policy, please email email@example.com for further assistance.
If you do wish to return an item for any reason you may do so up to 14 days from the date of receipt for a full refund (excluding original shipping costs paid). The follow conditions must be satisfied in order for a refund to be valid:
- The bikini(s) must be returned to us in original condition & packaging with all garment labels intact and still attached.
- The hygiene label must not have been removed.
- The bikini(s) must not have been used, worn, washed, altered or damaged; it must not be dirty nor show obvious signs of wear*
- The item(s) returned must be sent back to us in a single shipment.
We may reject a request to refund if it is clear that any of these steps have not been followed. In such an event, we will return the goods back to you. The goods are your responsibility until they have reached us. We therefore recommend getting tracked delivery and retaining proof of postage to ensure it does not go missing in transit. The cost of returning the goods to us is the customer’s responsibility and shipping fees cannot be refunded.
After we have received your return request, we will process the refund and notify you via e-mail. Please allow 3-5 working days for a return to be fully checked and process and up to 7 days for your refund to be returned to your original method of payment.
*When trying on your bikini(s) please ensure that you are not wearing make-up, deodorant or perfume which may leave a scent or marks on the item(s).